All of our chocolates either contain gluten, or may contain gluten. This is due to the lollies within our range are made using glucose syrup from Wheat.

While we do have some products that are made from gluten free ingredients, the end product still may contain gluten due to potential cross contamination in the factory.

Please refer to the ingredient listing on each product page for more information.

We have two shipping rates available:

* Interstate customers (we are based in Melbourne) must use a flat rate $14.95 Express Shipping during the summer months to reduce the risk of their chocolates being heat-affected. 

Regular $9.95

Express $14.95

You can also unlock FREE Express Shipping when you spend $150 or more.

If you're a fellow Inner West Melbourne resident, we offer a discount shipping rate of $7.50 or FREE when you spend $50 or more! Discount applies to the following postcodes: 3011, 3012, 3013, 3015, 3016, 3019 & 3025.

Please note that these are simply estimates and may fluctuate. Timeframes are from time of dispatch, not from time of ordering. Measured by work days, not including weekends.

Please allow 2-4 days extra for standard shipping.

We HIGHLY recommend selecting Express Shipping during warmer weather.

VIC Metro: 1-3

VIC Regional: 1-4

NSW Metro: 1-3

NSW Regional: 2-4

S.A Metro: 1-3

S.A Regional: 2-4

QLD Metro: 1-4

QLD Regional: 2-4

TAS Metro: 1-3

TAS Regional: 2-4

A.C.T Metro: 1-3

A.C.T Regional: 2-4

We are currently shipping to metropolitan and regional VIC, NSW, TAS, SA, ACT and QLD. 

We only offer delivery to W.A. during the cooler months of the year.

We do not ship internationally.

Sorry, none of our chocolates are Halal Certified.

We don’t offer Click and Collect as we’re not currently set up for meeting customers face-to-face.

Having a dedicated Coated store is on a bucket list, so be sure to keep an eye out in the future!

Yes it is! All of our cocoa is ethically sourced in accordance with a number of different bodies, and they are:

The Rainforest Alliance - www.rainforest-alliance.org

UTZ (now part of the Rainforest Alliance) - www.utz.org

RSPO (sustainable sourcing of palm oil) -  www.rspo.org

All our orders are delivered requiring a signature on delivery, this is to ensure your chocolates are not left unattended at your front door, with the risk of being exposed to the elements or being stolen.

If you wish to give authority to leave, please select 'Authority to leave' in the shopping cart or contact us directly after placing your order. I

f your order cannot be successfully delivered, they will be taken to your nearest Australia Post Office for collection.

In cases where the courier delivers the chocolates to your local post office, we are not responsible for the duration the chocolates spend at the post office.

We recommend prompt collection to maintain the quality of our products and to prevent them being returned to sender due to an unsuccessful collection.

Important: AusPost no longer leave customers with parcel slips

We strongly encourage you to download the 'My Post' app which allows you to track and manage all of your parcels. Click here to download.

You can track the location of your chocolates by following the tracking information sent to your nominated email address after purchasing.

We recommend the pantry at room temperature, ideally 18 degrees celsius.

The best way to store chocolate is in a cool, dark place and out of the way of any direct sunlight.

Try to avoid any strong odours nearby, also. Chocolate is quite good at absorbing flavours from any strong odours that are close by and this can compromise the flavour of the chocolate.

At the moment we are not taking phone orders, all purchases must be made via our online store..

Please contact us straight away, we’re sorry about any mishaps! You can email us at hello@coated.com.au along
with images of your order (this helps us identify any mistakes)

Alternatively, you can call (03) 7035 0947 Monday-Friday 9am-5pm AEST - please note that we are a small team and cannot answer every call, so please leave us a message and we
will get back to you within one business day.

You sure can! We offer our range for wholesale customers.

Please contact hello@coated.com.au for any wholesale enquiries, or call (03) 7035 0947 Monday-Friday 9am-5pm AEST

We cannot exchange or refund goods due to the nature of chocolate.

We will happily refund items that are missing, damaged or that are incorrect. Your refund will be processed back to the same payment method that you completed the purchase with. 

When packing and shipping all orders, we’ve got a constant eye on the weather, for both our local city as well as where the package will be sent. If we believe your products are at risk of being heat affected during transport, we will include a reusable ice-pack into the shipper to keep everything nice and cool, this is at no extra cost to the customer. 

We strongly advise selecting express shipping during the warmer months of the year. 

Given how sensitive chocolate is to heat, we simply cannot guarantee the perfect arrival of your chocolates during warm weather.

(The white spots that can appear on the surface)

When we see chocolate that has small white spots, that’s technically known as bloom. There are two types of bloom; sugar bloom and fat bloom - both have a very similar appearance.

There are multiple reasons for blooming to occur, but most commonly it is due to the chocolate being exposed to warm temperatures - this is why storing chocolate appropriately is very important!

Chocolate bloom is 100% edible. It’s simply either sugar or fat that has become unstable and risen to the surface of the chocolate. In severe cases it can affect the eating experience of the chocolate as it can alter the texture and mouthfeel. 

If by any chance you have received your order and it appears to be affected by bloom, please contact us at hello@coated.com.au so we can investigate the cause. 

AusPost will return your parcel to sender (Coated Australia) in the event of:

- The customer entering the wrong delivery address

- The customer not collecting the chocolates within 14 days from the local post office.

Coated Australia is not responsible for either of these events. If a redelivery is required, the customer will be issued with an additional shipping charge to cover the extra freight costs.